Archive: Customer Service
Opinion Former Articles
This animation, from the Institute of Customer Service, explains how ICS supports it’s members in improving their customer service offering.
The Chartered Institute of Taxation (CIOT) has welcomed today’s announcement that the Government is investing £71 million to make it quicker and easier for individuals and small businesses to deal with HMRC, but says that this investment must lead to an improvement in HMRC’s service standards.
The July 2016 results of the UKCSI, a bi-annual survey by the Institute of Customer Service, shows that customer satisfaction has increased across many sectors.
The latest measure of customer satisfaction in the UK shows that it remained flat in the first half of 2015.