Airlines ‘blatantly’ breaching law

The BEIS committee has quizzed witnesses over the ongoing issues in the aviation industry.

Sue Davies head of consumer rights at Which?, told MPs that the escalation of the issue was down to a lack of compliance with “passenger rights and enforcement of consumer rights” and that the authority of the Civil Aviation Authority to deal with “blatant breaches of the law” appeared to be weak.

Travel journalist Simon Calder’s remarks also seemed to chime with Davies’, telling the committee that while some airlines were better at dealing with issues “something is going very, very badly wrong with the communication process,” in many cases.