BUPA North Cheshire Hospital shortlisted for National Customer Service Awards
BUPA logo for press releases
The Royal College of Midwives is the professional association and trade union representing 95 per cent of all the UK’s practising midwives. |  |
The Department of Health's (DoH) attempts to combat hospital 'super bugs' have achieved mixed results. |  |
Thursday, 26, Jul 2007 12:00
Top satisfaction ratings from patients, consultants and staff have helped BUPA North Cheshire Hospital earn a place in the finals of the forthcoming National Customer Service Awards.
The hospital has been shortlisted in the category for management team of the year in the annual event, which is run by Customer Management magazine.
Ninety-three percent of patients surveyed in the latest satisfaction scores rated the service at BUPA Hospital North Cheshire as 'excellent' or 'very good'. Consultant satisfaction is 10 percent above the average for BUPA hospitals, staff satisfaction has increased from 64 percent to 71 percent over the past four years and the regulator, the Healthcare Commission, ranks North Cheshire among the top 10 independent hospitals in the UK for meeting standards.
The hospital has also recorded a 4 percent increase in its core business, from insured patients, and led the way in working with the NHS, and is expecting to treat more than 1,000 patients on its behalf in the next12 months.
Alison da Silva, the hospital's general manager said: "First and foremost running a hospital means keeping people safe from harm and helping them to get better. The hospital's success is dependent on a strong and motivated management team, backed up by a dedicated set of people supporting us in the wards, in reception, and in theatres. To be shortlisted for such a prestigious award is a great way for all of us to be recognised."
BUPA Hospitals is sponsoring a category at the awards for customer service team of the year, pharmaceutical and healthcare.
BUPA
BUPA is the UK market leader in health and care with a strong international presence. Established in 1947, it has over 8 million customers in 190 countries and 46,000 employees. Its main interests are health insurance, care homes for older people and young disabled, health assessments, workplace health and childcare services. BUPA Travel offers a bespoke travel insurance service. Sanitas in Spain, HBA in Australia, IHI in Denmark and AMEDEX in the US are all part of the BUPA Group which also has centres in Hong-Kong, Thailand and Saudi Arabia. BUPA is a company limited by guarantee and does not have a share capital. As a result, it can focus on its customers, helping them to live longer, healthier lives and can reinvest all of its profits to do this – this is the dividend that BUPA provides.