Virgin Trains' response to ORR announcement on West Coast plan

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Friday, 02, May 2008 12:00

Virgin Trains today pledged to keep inconvenience to passengers to a minimum while one of the most intensive programmes of engineering work ever on a UK main line is completed by Network Rail.

This follows the Office of Rail Regulation's (ORR) announcement today that paves the way for the introduction of a vastly improved timetable at the start of the New Year that includes over 30 percent more train services and faster journey times.

Tony Collins, Chief Executive of Virgin Trains said today: "We are satisfied that, in reaching its decision, the ORR has taken into account all the issues surrounding this very complex and challenging infrastructure project. We welcome the ORR's statement that it will closely monitor delivery of the project.

"Obviously we respect the decision and we will do everything we possibly can to limit the inconvenience to customers during extensive works which will inevitably cause disruption. The test must be to ensure that the project is delivered on time and can be maintained to a high standard so that the new timetable remains reliable."

In conjunction with Network Rail, freight companies and other train operators, the following initiatives are being developed, particularly when the route in the Rugby area is closed to trains:-

· Extra carriages on East Midlands Trains between Liverpool and Sheffield via Manchester to help passengers travelling from North West England to London

· Re-design of the Virgin Trains website to make it easier to find out when and where engineering work is taking place

· Agreement for passengers holding Virgin Trains tickets to be able to travel from Manchester via Leeds to London using the services of Trans Pennine Express and National Express East Coast.

The infrastructure work will enable the introduction of a transformed timetable from December, which will add millions more seats a year to Virgin Trains' services. This will include three trains an hour each way serving Birmingham and Manchester from London - up from the present two an hour, and faster and more frequent services to and from Scotland, North Wales and the North West. Weekend services will also be improved, with far more services on Saturdays and Sundays from 2009.

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For further media information contact the Virgin Trains Press Office on 0845 000 3333, or visit our media website at www.virgintrainsmediaroom.com.

Notes to Editors

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Virgin Trains is the brand name of Virgin Rail Group. We have operated the West Coast passenger train franchise since 1997; the current franchise runs to March 2012.

Virgin Rail Group is owned 51 percent by Virgin Group and 49 percent by Stagecoach.

Virgin Trains has recently been listed as the Best Train Operator in a survey by the Institute of Customer Service; came joint top of the long-distance train operators for passenger satisfaction in the National Passenger Survey and has been voted Best Rail Company by Travel Weekly magazine.