BSA: Comment on NAO value for money report
Thursday, 17 Jan 2008 12:24
Comment on NAO Value for Money Report – Making changes in operational PFI projects
BSA Chief Executive Mark Fox said:
“The report highlights inconsistency in a number of areas where public sector managers have responsibility for monitoring and managing. Failure to manage effectively has led in some cases to inconsistency in implementation. It is the responsibility of the public sector to manage its outsourced services efficiently and effectively and there should be no ‘buck-passing’ to the private sector for public sector responsibilities.”
“The business and outsourced service industry drives choice, innovation and diversity. This report draws attention to a number of positive benefits gained by outsourcing and PFI projects. For example it commends the flexibility and timely responses to urgent requests.”
“The report specifically highlights that c.90 per cent of contract managers responding to their survey were satisfied or very satisfied with the quality of work done to implement change request.”
“We welcome the fact that the report says: ‘…. We found that if the change process is managed well and there is a good relationship between the parties, changes are more likely to be cost-effective and implemented quickly.’”
Mark Fox
Chief Executive
BSA - The Business Services Association
020-7786 6301
07774-449522
www.bsa-org.com
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