Consumer Charter

APIL is dedicated to ensuring high standards of service. Our consumer charter makes clear exactly what that means for you. Using an APIL accredited lawyer will offer you these assurances:

• APIL lawyers will put your best interests first

• APIL lawyers will provide clear, impartial, honest advice about your case

• APIL lawyers will tell you if you will have to pay anything to pursue your case and, if so, how much * (click here for more information about costs)

• If you do have to pay to pursue your case, APIL members will charge you a fair price, with no hidden costs

• APIL lawyers will explain your legal position in plain language

• APIL lawyers who feel unable to deal with your case will act only in your best interests in suggesting a referral to another solicitor

• APIL lawyers will keep you updated about all aspects of your case *

• APIL lawyers will consider other appropriate remedies as well as financial ones

• APIL lawyers will not cold call

• APIL lawyers will only publish advertisements which are accurate and truthful

Your welfare is our concern

* APIL lawyers include both solicitors and barristers. It is the responsibility of your APIL solicitor to keep you informed about any costs and other developments associated with your case. These duties will not usually be carried out by your barrister.
All APIL lawyers are committed to this charter and abide by APIL's code of conduct. If you feel that you have not received the level or quality of service you would expect, then you should notify APIL.